We are looking for a person who will join us as:
Customer Success – Account Manager
mTab is the market insights platform that helps leading brands become data driven. Unlike traditional analytics tools, mTab connects enterprises with thousands of complex data sets from providers across the globe with intuitive, advanced analytics, so everyone in the organization can discover stories to deliver exceptional experiences.
We think we’ve got the best of both worlds: small company feel with large company stability. Although we’re still a small company (approximately 140 employees), we are growing, profitable, have a list of really big customers, and have a global presence (Anaheim, Detroit, Philadelphia, Poznan, London, Tokyo, Shanghai). We have really big aspirations and want somebody to help us achieve them. We are private equity backed. When our clients’ data is messy, overwhelming, and complicated, they turn to us to make sense of it all. We’re passionate about data and hope you are too.
You will be the face of our company to the world. You will have 3+ years’ experience in Customer Success, managing a portfolio of accounts and owning revenue.
You’ll spend a good portion of your week working from the ‘office but a good portion meeting with customers face-to-face, both locally and further afield.
You’ll occasionally travel to represent us at conferences and other large events.
You’ll start with the simple stuff: providing customers with product support, training sessions, answering any questions they have, and finding solutions to their problems.
Once you are fully trained, you will ‘own accounts.’ Meaning that in addition to training and customer support, you will then handle the management of each account including:
- renewal of current services
- maintenance of Salesforce opportunities
- assembling customer contracts/proposals
- looking for additional ways that we can grow our business within your customer base.
You will be the voice of the customer within our business, advocating for their needs and making sure that customers are delighted with our software/services.
Details matter, so you will quality check your work to make sure that it consistently meets mTab’s high standards.
You will build and maintain positive customer relationships.
You have good ‘client hands.’ You enjoy dealing with people and making sure others are successful.
You’re a good teacher and enjoy training/supporting others. You know how to take complicated concepts and explain them in simple terms.
You love statistics, analysis and data. And have strong analytical and problem-solving skills.
You have experience in the market research industry, or another research/analysis focused industry.
You have excellent written and oral communications abilities. You are fluent in English (written and spoken).
Plus, but not required: you have been in the automotive industry or are a car lover. (Nearly every single car company in the world is a customer of ours).
Greater Detroit area
Will also require regular travel throughout Mid/East US
Competitive salary at a profitable, stable, growing medium sized company.
Discretionary annual bonus – based on company and personal performance.
Benefits package including health/dental/vision and generous employer retirement contribution.
Ability to work from home/future office location likely in the Birmingham/Bloomfield Hills area.