Utilities

Utilities map the full customer journey using mTAB.


With the responsibility for providing a world class customer experience, utilities continually track customer satisfaction at every touch point with both syndicated and proprietary research. mTAB is the utility industry’s go-to software package to deep dive into the trends and drivers of customer satisfaction, and mTAB’s dashboard solutions allow stakeholders at all levels of utility companies to monitor satisfaction in real time and make informed decisions on how to improve it.

Case Study

Leading US utility company


A leading US utility company eliminated 6-8 weeks of analyst time required to manually update and disseminate customer satisfaction scorecards using mTAB’s suite of analysis and visualization tools

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